Visas and Passports
- Terms and Conditions
Description of Services
The name of the business is Visas and Passports Limited. We offer
a streamlined online Visa and Passport Processing and Fulfillment
Service using automated forms.
Location of Business
We are located at 33J Triton Drive, Rosedale, Auckland.
We are a wholly owned New Zealand Company established in March 2004.
Charges Charges vary
depending on the Country the visa is required for and the number
of people needing a visa and is calculated at time of purchase.
All services are billed in New Zealand dollars. A
receipt will be displayed and emailed at the end of the purchase
process.
Refund Policy
Once the visa documentation has been accepted at
the respective Consulate, there is no refund of monies paid. If
however the visa documentation is in transit or the Consulate will
refund the fee, the Consulate fee and 50% of Visas and Passports
fee will be refunded.
Delivery Policy Delivery
is dependent on the speed of the respective Consulates involved,
which is affected by whether they are located in New Zealand or
overseas. We endeavor to streamline the process through our use
of online system and offer tracking facility online. Delivery will
always be by signature required courier pack to ensure safe delivery.
Privacy Policy All
details obtained online will be held in a secure area and used only
for the purpose of processing and the fulfillment of Visa and Passport
applications. This information can be accessed or changed by the
user at any time by logging in with the supplied/selected login
details. Personal information will not be shared with any third
party.
General
Whilst every reasonable effort will be made to
ensure the safety of passports and documents during processing and
also to obtain visas or passports within the time required, we cannot
be held responsible for delays caused by or due to processing times
at Embassies or Consulates, transportation, public holidays, incorrect
or incomplete documentation, or any other cause beyond our reasonable
control. We also will not be responsible for any prepaid travel
arrangements, should the visa or the passport not be issued on time
or declined. In the event a visa or a passport application is declined,
no processing fee will be refunded, only money recovered from the
Embassy will be refunded. Visas and Passports Limited will not be
responsible for Embassy errors. While every effort will be made
to ensure the visa or the passport has been issued correctly, it
is the client's responsibility to ensure they have been issued in
accordance with their travel plans.
Visas and Passports Ltd reserves the right to charge the Consular
fee as requested by the Embassy on the day the visa is issued.
In the event that a visa is not processed in time
due to some act or omission on the part of Visas and Passports Ltd,
Visas and Passports’s maximum liability shall be to refund
in full all Consular and / or Visas and Passports Ltd fees paid
to process the visa in question.
In the event of loss or damage to passport(s) whilst
being processed the liability of Visas and Passports Ltd shall not
exceed the actual replacement cost of the passport(s) concerned.
Visas and Passports Ltd shall be entitled to make additional charges
for exceptional circumstances such as return transportation costs
when passports have to be sent by special delivery rates rather
than in the normal course of work, or in extremely urgent cases
where additional communication costs or extra waiting time at Consulates
or Embassies is incurred.
NOTE : Notwithstanding all this,
what we promise to do is process your Visa and Passport needs as
quickly, efficiently and painlessly as possible. If “Heaven
Forbid” something does go wrong like some documents go astray
(whether it’s our fault or not) – we will move heaven
and earth to fix it. Plus at all times you will be kept informed
of what is going on so you won’t need to worry unnecessarily.
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